FAQs

1. What types of products do you sell?
Bitora Shop is your one-stop online pet store, offering everything your furry, feathered, and scaly friends need. From nutritious food and comfy beds to fun toys, grooming supplies, and accessories—we’ve got all the essentials to keep your pets happy and healthy.

2. How do I know your products are high quality?
We carefully source products from trusted suppliers and brands. Each item goes through a quality check before being listed on our store.

3. Do you ship worldwide?
Yes! We offer worldwide shipping. Delivery times vary by country, but you can view estimated shipping times during checkout.

4. How long will delivery take?
Most orders are delivered within 7–12 business days depending on your location. We’ll send you a tracking number once your order is shipped.

5. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Shopify-secured payment options for a safe and smooth checkout experience.

6. Can I track my order?
Yes! Once your order is processed, you’ll receive a tracking number via email so you can monitor your delivery status in real-time.

7. What is your return policy?
We offer a 30-day return policy for most products. Items must be unused and in their original packaging. Some products like food, personal care, or hygiene items are non-returnable.

8. Do you offer discounts or promotions?
Yes! We frequently run sales, seasonal offers, and bundle deals. Join our newsletter to stay updated on exclusive discounts.

9. What if I receive a damaged or wrong product?
If your product arrives damaged or incorrect, please contact our support team within 7 days. We’ll arrange a replacement or refund right away.

10. How can I contact you?
You can reach us through our Contact Us page, email, or live chat. Our customer support team is always ready to help.